Privacy Policy – African Treks And Travel
Welcome to the Privacy Policy of African Treks And Travel, a Tanzania-based travel and tourism business organizing Mount Kilimanjaro trekking, Tanzania wildlife safaris, cultural experiences, Zanzibar holidays and related travel services. We recognize the importance of protecting personal information shared by travelers, website visitors, prospective customers and business contacts. This Privacy Policy explains the categories of information we may collect when you visit our website, contact us through WhatsApp or other communication channels, request a travel quotation, reserve a safari or trekking package, make a payment or participate in an organized travel experience. It also explains the purposes of using that information, the circumstances in which it may be shared with travel service providers, how data protection rights may be exercised and how to contact our team about privacy concerns. Our aim is to handle personal information responsibly, transparently and in accordance with applicable data protection requirements.
Introduction to Our Privacy Policy
African Treks And Travel ("we", "us" or "our") provides travel planning, booking assistance and tourism services in Tanzania.
This Privacy Policy describes our handling of personal information in connection with our website, safari and trekking inquiries, booking communications, payment arrangements and travel services.
It applies to personal data submitted directly to us, received through relevant booking channels or obtained through authorized service providers, where applicable.
The policy is intended to help travelers understand what happens to information such as names, email addresses, telephone numbers, travel dates, booking requests, passport information and other details necessary for arranging a trip.
If a particular travel service requires additional information or a separate notice, we may provide specific information at the time it is requested.
Important: This policy should be read together with the booking terms, cancellation conditions and any additional privacy notices supplied for specific services.
Who Is Responsible for Your Personal Information?
African Treks And Travel is the travel business responsible for determining why and how personal information is processed in connection with the services covered by this policy, to the extent that it acts as a data controller under applicable law.
Business Contact Information
Business Name: African Treks And Travel
Business Location: Moshi, Tanzania
Service Area: Tanzania and related travel destinations
WhatsApp / Telephone: +255 745 918 184
Privacy Requests: Contact our privacy team on WhatsApp
Where a hotel, airline, payment company, park authority, insurer or other service provider independently determines how it processes your information, that organization may act as a separate data controller and maintain its own privacy notice.
What Personal Information May We Collect?
The information needed depends on how you interact with African Treks And Travel and the type of trip or travel service you request.
Personal Identification
Full name, email address, telephone number, country of residence and other contact information you choose to provide.
Travel and Booking Details
Travel dates, accommodation preferences, requested destinations, number of guests, arrival information and selected tours.
Passport and Travel Documents
Passport details, nationality and other information when necessary for reservations, permits or lawful travel administration.
Transaction Information
Amounts paid, invoice references, payment confirmations and other records needed to manage bookings and accounts.
Messages and Inquiries
Messages sent through WhatsApp, email, website contact forms or other communication channels.
Technical Information
IP address, browser type, device information, website logs and cookie-related data where collected by the website.
Special Requirements for Travel
Some treks, mountain climbs and other activities may require information about dietary restrictions, accessibility requirements, emergency contacts or relevant health and safety needs.
Such information should be requested only when necessary for the particular service, handled with appropriate safeguards and shared only with those who need it for a legitimate purpose.
Please avoid sending unnecessary medical records or other sensitive personal documents through ordinary contact forms or messages.
Information About Other Travelers
If you submit information on behalf of a spouse, family member, friend or other traveler, you should ensure that you have an appropriate basis to provide that information and that the person is informed of its intended use.
How We Receive Personal Information
Personal information may be received through several channels during your interaction with African Treks And Travel.
- Website forms: When you submit a contact form, request a quotation or send a booking inquiry.
- WhatsApp: When you contact us about a safari, trekking expedition or other travel arrangement.
- Email and telephone: When you communicate with our team directly.
- Booking processes: When you provide the information necessary to prepare or confirm a reservation.
- Payment services: When a payment provider supplies a transaction confirmation or reference.
- Travel partners: When a relevant agency or partner provides information necessary to fulfil a booking.
- Website technology: When essential website systems, security tools or enabled analytics technologies collect technical information.
We aim to collect information relevant to the particular inquiry, booking or service rather than requesting unnecessary personal details.
Why We Process Your Personal Data
Personal information may be used for the purposes described below where there is an applicable lawful basis.
| Purpose | Examples | Potential Legal Basis |
|---|---|---|
| Responding to Inquiries | Answering questions and preparing safari or trekking quotations | Pre-contractual steps or legitimate interests where applicable |
| Travel Bookings | Organizing guides, accommodation, transfers and trip arrangements | Performance of a contract or pre-contractual steps |
| Payment Administration | Preparing invoices, tracking deposits and recording balances | Contractual necessity and legal obligations |
| Trip Safety | Planning relevant safety measures and responding to emergencies | Applicable consent, contractual necessity, vital interests or other lawful grounds |
| Customer Communication | Confirmations, schedule changes and important travel updates | Performance of a contract or other applicable lawful basis |
| Legal Compliance | Required financial, regulatory and booking records | Compliance with legal obligations |
| Website Security | Detecting misuse and maintaining reliable website operations | Legitimate interests or another applicable lawful basis |
| Optional Marketing | Sending promotional updates where legally permitted | Consent or another applicable marketing basis |
The precise lawful basis depends on the processing activity and applicable legislation. Information collected for one purpose should not be reused for an unrelated incompatible purpose without a proper legal basis.
How We Handle Safari, Trekking and Travel Booking Information
When a traveler requests or confirms a Mount Kilimanjaro climb, Mount Meru trek, Tanzania safari, Zanzibar tour or related service, certain information may be necessary to coordinate the trip.
Kilimanjaro and Mountain Trekking
Booking arrangements may require traveler names, group size, dates, arrival details, accommodation preferences and other information necessary for park administration, guiding and trip logistics.
Where relevant, we may request emergency contact information or limited health-related details necessary for appropriate trek preparation and emergency response.
Tanzania Wildlife Safaris
Safari reservations may require passenger names, travel dates, hotel details, pickup locations, room allocations and other logistical information.
Zanzibar and Domestic Travel
Domestic transport, accommodation and organized activities may require the sharing of selected booking details with the service providers responsible for fulfilling them.
Emergency Contact Information
Emergency contact details should be collected and used only for legitimate trip safety purposes and disclosed only when appropriate.
Travel documents: Passport or identification details should be requested only where needed for lawful booking requirements, travel arrangements, park permits or other legitimate administration.
Privacy and Security of Travel Payments
African Treks And Travel may offer payment arrangements through authorized payment service providers, bank transfers or other accepted payment channels.
Depending on the method, we may receive a payment reference, payer name, amount, transaction date and confirmation of payment status.
Where a third-party payment provider processes payment card information, that provider's data practices and security arrangements are governed by its own systems and applicable privacy notices.
Travelers should avoid sending full payment card details, security codes or sensitive banking credentials through ordinary email, contact forms or WhatsApp messages.
Financial records may need to be retained for accounting, tax, dispute resolution or other legal obligations even after a trip has ended.
Payment Providers
Payment services may involve independent banks, card processors or payment platforms selected for the booking. The specific provider will normally be identified through the payment instructions or checkout process.
Privacy When Contacting Us Through WhatsApp, Email or Telephone
Travelers may contact African Treks And Travel through WhatsApp, email or telephone to request quotations, ask questions, discuss itineraries or manage bookings.
Communications may contain personal information, including names, travel dates, contact information and details you choose to share.
Where needed, communications may be accessible to appropriately authorized personnel responsible for responding to customers or arranging travel services.
WhatsApp is a third-party messaging service operated by Meta. Use of the service may involve processing under its own privacy notices and terms.
Please avoid sending highly sensitive documents or unnecessary medical information through WhatsApp unless an appropriate, secure method has been agreed.
Electronic Communications
Email and messaging systems are not guaranteed to be completely secure. We encourage travelers to share only the information reasonably necessary for an inquiry or reservation.
When Personal Information May Be Shared with Third Parties
To arrange travel services, it may be necessary to share limited information with organizations that participate in fulfilling the booking.
Hotels and Lodges
Traveler names, room arrangements, arrival dates and other booking information necessary for accommodation.
Guides and Local Operators
Relevant trip arrangements and safety information needed by authorized personnel responsible for your experience.
Transfer and Flight Providers
Passenger details needed to arrange agreed airport transfers, domestic flights or other transport.
Park and Permit Authorities
Information lawfully required for entry, permits, reservations and regulatory compliance.
Financial Service Providers
Payment and transaction information necessary for approved payment processing.
Website and IT Providers
Limited information required for hosting, website functionality, security or contracted technical services.
Where personal information is shared, the disclosure should be limited to what is necessary for the relevant purpose.
We may also disclose information where required by applicable law, a lawful authority request or an appropriate legal process.
Personal information should not be sold to unrelated third parties as a commercial data product. Any advertising or marketing sharing must be disclosed and supported by an appropriate legal basis.
Cookies, Website Analytics and Similar Technologies
Cookies are small files that websites may store on a visitor's device. Depending on the technologies actually enabled, cookies or similar tools can support website functionality, security, user preferences and traffic measurement.
| Cookie Category | Possible Function | Consent Consideration |
|---|---|---|
| Essential Cookies | Necessary website operation, security and certain user-requested functions | May be exempt from optional consent rules where legally permitted |
| Preference Cookies | Remembering selected user settings | Depends on purpose and applicable law |
| Analytics Cookies | Understanding website traffic and visitor interactions | Consent may be necessary before activation |
| Advertising Cookies | Personalized advertising and campaign measurement, where used | Typically require appropriate consent where applicable |
| Third-Party Embedded Content | Functionality supplied by videos, maps or external widgets | Depends on the actual provider and tracking technology |
Analytics Services
If website analytics tools are enabled, information about visits and interactions may be processed for performance measurement and website improvements. Any actual analytics provider and associated cookies should be identified in the website's cookie notice.
Third-Party Videos, Maps and Widgets
Some website pages may contain external content, such as maps, videos or contact widgets. When activated, these services may collect certain technical data according to their own privacy practices.
How to Control Cookies
You can generally manage or delete browser cookies using the privacy settings in Chrome, Firefox, Safari, Edge or other browsers.
Where the website uses optional cookies that require consent, visitors should have an appropriate way to accept, reject or change their choices.
Disabling some cookies may affect website functionality.
Cookie implementation notice: A written privacy policy does not itself provide cookie consent controls. Any required cookie banner and preference mechanism must be implemented separately on the live website.
Applicable Data Protection Laws and Legal Grounds
African Treks And Travel operates in Tanzania and must consider applicable personal data protection requirements, including the Personal Data Protection Act, 2022 and relevant regulations.
Depending on the traveler's location and the circumstances of processing, other data protection laws may also apply.
Where required, personal data processing must rely on an appropriate lawful basis such as a valid consent, contractual necessity, compliance with legal obligations, protection of vital interests or another ground permitted by the relevant law.
Where the European Union's General Data Protection Regulation applies, the company must also satisfy the specific duties arising under that regulation.
Consent
Where consent is relied upon, it should be informed, specific where required and capable of being withdrawn in accordance with applicable law.
Contractual Necessity
Certain information may be required to provide a quotation, reserve accommodation, arrange permits or perform an agreed travel booking.
Legal Obligations
Some information may need to be processed or retained to meet financial, regulatory or other lawful requirements.
How Long We Keep Personal Information
Personal data should be retained only for as long as reasonably necessary to fulfill the purposes for which it was collected, subject to applicable legal, tax, accounting, contractual or dispute-resolution requirements.
Different records may need different retention periods.
| Record Type | Why It May Be Retained | General Retention Principle |
|---|---|---|
| Travel Inquiries | Responding to requests and subsequent correspondence | Keep only while relevant or lawfully justified |
| Confirmed Bookings | Providing services and resolving travel questions | Retain as needed for booking administration and legal requirements |
| Financial Records | Accounting, taxes and payment disputes | Retain for applicable statutory periods |
| Trip Safety Information | Operational safety and incident management | Limit retention to necessary and lawful periods |
| Marketing Preferences | Recording opt-ins and objections | Maintain records necessary to honor privacy choices |
| Website Logs | Security and technical operations | Apply suitable operational retention periods |
Once information is no longer needed and no lawful reason requires continued retention, it should be securely deleted, anonymized or otherwise handled appropriately.
Requests for deletion may be subject to lawful retention exceptions.
How Personal Information Should Be Protected
We recognize the importance of protecting traveler information against unauthorized access, alteration, loss and inappropriate disclosure.
Appropriate security measures should reflect the nature and sensitivity of the information, the technology used and the risks involved.
Measures may include controlled access to booking records, password protection, secure website connections, appropriate staff authorization, secure backups and suitable procedures for responding to security incidents.
No internet-based transmission or storage system can be guaranteed to be completely secure. Travelers should use caution when sending sensitive information and promptly report suspicious requests claiming to come from our business.
Protect Yourself from Payment Fraud
Before transferring funds, verify payment instructions through a previously confirmed official contact channel, especially if you receive unexpected requests to change bank account details.
Reporting a Security Concern
If you believe your personal information has been exposed through a communication or booking associated with African Treks And Travel, contact us promptly so the concern can be assessed.
International Transfers of Personal Information
Travel services frequently involve travelers, hotels, airlines, payment companies and technology providers in more than one country.
As a result, personal data may need to be processed or transferred internationally when necessary to arrange a requested service or operate a relevant technology platform.
Any international transfer must be assessed against applicable data protection laws, including restrictions and safeguards required under Tanzanian law and other legislation that applies to the particular processing.
Where relevant, suitable contractual, organizational or other lawful arrangements should be used.
The location of a traveler or service provider alone does not eliminate applicable legal obligations.
Your Rights Regarding Personal Information
Depending on the applicable law and the specific circumstances, individuals may have the following rights in relation to their personal information.
Right to Be Informed
Receive information about relevant collection and processing of your personal data.
Right of Access
Request information about personal data held or processed about you.
Right to Rectification
Ask for inaccurate or outdated information to be corrected.
Right to Erasure
Request deletion of personal information when applicable legal conditions are met.
Right to Restriction
Request limitations on certain processing activities when the law allows.
Right to Object
Object to particular uses of personal data, including direct marketing where applicable.
Right to Withdraw Consent
Withdraw consent where consent is the legal basis for processing.
Right to Data Portability
Request a transferable copy of certain data in circumstances provided by law.
Additional rights may apply regarding automated decision-making, complaints, compensation or other matters according to the relevant legal framework.
These rights are not absolute. For example, a lawful requirement to retain an invoice may limit a deletion request involving that record.
How to Request Access, Correction or Deletion of Personal Data
If you would like to exercise an applicable privacy right, contact African Treks And Travel using the contact details in this policy.
- Contact Our Team Send a request explaining that you wish to access, correct, delete or otherwise exercise a right regarding personal information.
- Describe the Relevant Information Identify the booking, inquiry or communication concerned without unnecessarily sharing sensitive information.
- Identity Verification Where appropriate, we may need to verify that the request comes from the person concerned or an authorized representative.
- Review of the Request We will assess the request against applicable law, operational records and any relevant retention requirements.
- Response and Next Steps We will provide an appropriate response within any applicable legal deadline and explain relevant restrictions where required.
Submit a Privacy Request
For a request relating to a safari booking, Kilimanjaro trekking reservation, payment record or other personal information, contact us through our official business number.
Contact Us About My Personal Information →Marketing Emails, WhatsApp Updates and Promotional Messages
From time to time, travelers may choose to receive information about available trips, Kilimanjaro departures, safari packages or other tourism services.
Promotional communications should be sent only where permitted by applicable law and supported by an appropriate lawful basis.
If you no longer wish to receive optional marketing communications, you may request that they stop.
Unsubscribing from marketing does not necessarily prevent us from sending essential messages related to an existing booking, payment or travel arrangement.
Direct Marketing Objections
Where applicable law provides a right to object to direct marketing, requests must be respected in accordance with that law.
Privacy of Children and Family Travelers
African Treks And Travel provides tourism services that may be booked for families with children.
When necessary to arrange a family booking, limited information about a child may be requested from a parent or an appropriately authorized guardian.
Such information may include a child's name, age, relevant travel details and accommodation arrangements.
Children's data should be handled with appropriate safeguards, collected only for legitimate travel purposes and disclosed only where necessary.
This website is intended for general travel information and booking inquiries, not for independent submission of personal information by children without appropriate parental or guardian involvement.
Third-Party Links, Social Media and External Booking Services
Our website may contain links to third-party websites and services, including social media platforms, accommodation partners, external payment services, maps and travel resources.
When you leave our website or use an independently operated third-party service, that provider may process your personal information under its own privacy policy.
We encourage visitors to review third-party privacy information before submitting personal or payment details.
This policy does not replace the independently applicable privacy notices of external companies.
Automated Decision-Making and Profiling
Some websites and service providers use automated systems to analyze user activity, manage bookings, prevent fraud or provide personalized content.
Where African Treks And Travel uses automated processing that creates legal or similarly significant effects on individuals, the relevant processing must be assessed and explained in accordance with applicable law.
Travelers should be informed of any applicable rights relating to automated decisions, including requests for human involvement where required.
Ordinary website analytics and automated messages do not necessarily constitute significant automated decision-making, but the distinction depends on the actual technology and its effects.
Handling Personal Data Breaches and Privacy Concerns
A personal data breach may involve unauthorized access, disclosure, loss, alteration or destruction of personal information.
If a suspected incident affects personal data processed for our services, it should be assessed promptly and handled according to applicable legal and operational requirements.
Depending on the nature and seriousness of the incident, applicable law may require notification to the competent regulator, affected individuals or other relevant parties.
If you believe a message or payment request falsely represents African Treks And Travel, contact us using an already verified communication channel.
How to Raise a Privacy Complaint
If you have concerns about the collection, use, sharing or protection of your personal information, please contact our team first so that the issue can be reviewed.
Where applicable, individuals may also have the right to lodge a complaint with the relevant data protection authority.
In Tanzania, the Personal Data Protection Commission is responsible for supervising the implementation of the country's personal data protection framework.
Official information is available on the Tanzania Personal Data Protection Commission website.
Individuals in other jurisdictions may have additional complaint rights depending on the law that applies to their personal data.
Changes to Our Privacy Policy
African Treks And Travel may update this Privacy Policy to reflect changes in the website, booking processes, service providers, operational practices or applicable data protection requirements.
When the policy is updated, the effective date displayed at the top of the page should be reviewed and changed to reflect the new version.
Where legally required, additional notice or consent will be provided for relevant changes to personal data processing.
Visitors are encouraged to review this page periodically for current privacy information.
Contact African Treks And Travel About Privacy
We Welcome Your Privacy Questions
If you have questions about this Privacy Policy, wish to update information associated with a booking, or want to exercise a relevant privacy right, please contact us.
Business: African Treks And Travel
Location: Moshi, Tanzania
WhatsApp / Telephone: +255 745 918 184
Subject: Personal Data or Privacy Inquiry
Send a Privacy Inquiry →Frequently Asked Questions About Our Privacy Policy
What information does African Treks And Travel collect?
Depending on your interaction with us, information may include your name, contact details, travel dates, booking preferences, payment references and other details needed for travel arrangements.
Why do you need personal information for safari bookings?
Some information is necessary to prepare reservations, coordinate transport, arrange accommodation, organize guides and administer agreed travel services.
Do you need passport information for Kilimanjaro climbing?
Passport or identification details may be required for park or travel administration. Such details should be requested only where necessary and processed appropriately.
How are WhatsApp inquiries handled?
WhatsApp messages may be used to respond to inquiries and organize bookings. WhatsApp also operates under its own privacy framework.
Do you collect payment card information?
Card payments may be processed through an independent payment service provider. Travelers should not send full card details or card security codes through ordinary messages.
Will my details be shared with safari lodges or hotels?
Relevant booking information may need to be shared with accommodation providers so that they can fulfill the requested reservation.
Do you collect health information for mountain climbs?
Limited health or emergency-related information may be necessary for certain mountain trekking arrangements, subject to appropriate safeguards and a lawful basis.
Does your website use cookies?
Cookies may be used by the website's actual functionality, hosting, security or enabled analytics services. The live cookie notice should identify the categories and providers in use.
Can I decline optional cookies?
Where applicable law requires consent for optional cookies, visitors should be provided with an appropriate choice. Browser settings can also be used to manage cookies.
Can I request a copy of my personal data?
You may request access to personal information about you, subject to applicable law and verification requirements.
Can I ask for inaccurate information to be corrected?
Yes. Applicable data protection laws generally provide mechanisms to request correction of inaccurate or outdated personal records.
Can I ask you to delete my data?
You may request erasure where applicable. Some information may need to be retained for legal, financial or other lawful reasons.
Can I stop receiving promotional messages?
You can ask to stop receiving optional marketing communications. Necessary booking and service messages may still be sent where justified.
Are children's travel details protected?
Information required for a child traveling with a family or guardian should be limited to legitimate travel needs and handled with appropriate safeguards.
Can my information be processed outside Tanzania?
International processing may be involved where travel partners or technology providers are in other countries, subject to applicable transfer requirements.
How long is my booking information kept?
Retention depends on the type of information, the purpose and applicable legal obligations. Information should not be retained longer than necessary without a lawful reason.
Who can access my travel details?
Information should be accessible only to individuals and relevant service providers who have an appropriate reason to use it for an authorized purpose.
How do I contact you about a privacy concern?
Contact African Treks And Travel through the official WhatsApp number +255 745 918 184 and explain the privacy issue or request.